Position : Home / FAQ

  • Q: Are you factory or trading company?

    Both. We have our own semi-precious stone factory, glass beads factory and metal beads factory. We also have more than 200 accessories suppliers of all kinds of other beads, spacers, threads, packages at the same time.

  • Q: How can I order?

    You can send massages and inquiry through CONTACT US, or you can send an email to service@bestone.net. We will help you with the order process or any questions.

  • Q: Where is your company? Can I come to visit?

    Welcome to visit us and We are located at shijiazhuang,Hebei,China.Feel free to contact us for more details and we looking forward to meet you in the future.

  • Q: How long do I usually receive a reply to an inquiry?

    We will reply your inquiry and massages within 24 hours. You can also call us if any emergency, +86 311 8366 0806.

  • Q: How about the Lead-time and Freight?

    Production time is according to your order quantity.Normally within 2 weeks for bulk production. Delivery time is 3-7 business days by DHL,FedEx,UPS,TNT.

  • Q: Does your product support third-party testing, such as SGS?

    We can provide third-party testing such as BV,SGS,ITS,TUV,or any third-party lab that you trust.

  • Q: Does your product support customization? Can I put my logo on the product?

    We can accecpt OEM products, feel free to send your design and logo to us.We will help to make identical products for you.